Actor Holly Robinson Peete says she feels disrespected by Air Canada after two of her sons had been barred from boarding a flight at Vancouver International Airport, with a ticket agent telling them they might not board with out presenting the bank card used to pay for his or her tickets.
The incident occurred on Oct. 4 whereas Peete was in Mission, B.C., capturing the film Our Christmas Journey. Peete is conversant in the province, having shot 21 Jump Street in Vancouver, and says she considers British Columbia her “second home.”
Two of her sons, Robinson, 19, and 16-year-old Roman, had been visiting her for the weekend and had been planning to board a night flight again to Los Angeles. They every had one-way business-class seats, one thing Peete says she had booked quite a few instances earlier than.
But when the 2 teenagers arrived on the Air Canada ticket counter on the Vancouver airport, they had been advised they wanted to current the bank card used to buy the tickets in order to board. They referred to as their mother and father, who tried to converse to the ticket agent and persuade them of their identification.
“They said it was ‘policy’ and the card was flagged. ‘You must verify the card. You’re not flying today,'” Peete advised CBC News.
“And then at one point, [the ticket agent] turned his back on them and walked away. Left them at the ticket counter with no other ticketing agents there.”
Peete says the Air Canada agent refused to converse along with her to confirm her identification, and the boys missed their flight.
Her sons ended up spending the evening at a close-by resort. The subsequent morning, after Peete rebooked their flights, her sons had been in a position to board with no downside. They had been not requested to current the bank card.
“The elephant in the room is, you know, yeah, these are two Black boys travelling alone,” Peete stated.
“I don’t want to think that there’s any kind of profiling going on, but I cannot understand why they refused to speak to the parents.”
Airline says scenario due to safety checks
Air Canada referred to as the scenario “unfortunate” and stated it arose from common bank card safety practices and an automatic anti-fraud system.
“In this instance, our fraud prevention team, which is not located at the airport and therefore operates impartially, had a concern with the way in which the tickets were purchased,” a spokesperson advised CBC News on Sunday.
“The purchase regrettably was not validated in time for the customers to travel. We have followed up with the customer as we recognize this did cause inconvenience.”
Peete says nobody from Air Canada reached out to her immediately. She solely acquired concessions as soon as she took the initiative and referred to as.
Air Canada subsequently supplied to compensate her for the resort keep, which was paid for by her and her husband, former NFL quarterback Rodney Peete.
“My assistant told me that the customer service person said, ‘Well, of course, they’re going to be flagged — it’s two boys sitting in business class on a one-way ticket,'” she stated.
“That really bothered me because that indicated that, you know, well, they didn’t look like they belonged there…. As a mom of Black boys, I am looking at this situation and I don’t like it. It doesn’t pass the smell test for me.”
Peete says she desires somebody “higher up” at Air Canada to converse to her, in addition to a public assertion from the airline explaining what occurred.
CBC News reached out to Air Canada to learn how typically travellers are flagged for fraud. In its assertion, the airline stated bank card fraud “can amount to tens of millions,” nevertheless it did not present an in depth quantity.