Hollywood actor filming in B.C. says sons denied boarding on Air Canada flight

A Hollywood actress in British Columbia for a movie shoot is elevating issues about how her sons had been handled after they tried to board a airplane with tickets she purchased them.

Holly Robinson Peete is in B.C. filming a Hallmark Christmas film, the place her two teenaged sons joined her for a go to earlier this month.

But when the boys, who’re Black, left to fly residence in enterprise class on Monday night time, they had been denied boarding by an Air Canada ticket attendant.

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“They were not allowed to board the plane because they couldn’t produce the credit card, which was their parents’ credit card, which paid for the ticket,” Peete stated in a video posted to Instagram.

“I was very, very upset, very disappointed, did not like the way they were treated, especially by that ticket agent, and even some of the customer service people were unnecessarily rude and disrespectful.”

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Peete, who appeared many years in the past in the Vancouver-shot movie, 21 Jump Street, says she’s been flying with Air Canada since then and “and have never had to produce the credit card that paid for the ticket.”

Her sons, nonetheless, had been “flagged,” she stated, and left stranded on the airport with out both of their mother and father. They ended up spending the night time in a close-by resort.

“I feel this is a policy that is selective and really needs to be looked at and they need to do much better,” she stated in her Instagram publish.

In an announcement, Air Canada described the incident as “an unfortunate situation” that arose from its bank card safety course of.

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“Sometimes legitimate transactions require additional verification when the booking is made in an unusual way, such as foreign purchases made outside Canada for last-minute travel, and these are identified by our automated anti-fraud systems,” a spokesperson stated.

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“In this instance, our fraud prevention team, which is not located at the airport and therefore operates impartially by only reviewing the purchase transaction, had a concern with the way in which the tickets were purchased for these customers and it alerted the airport agent.”

Air Canada stated it had adopted up with Peete “as we recognize this did cause inconvenience.”

Travel knowledgeable Claire Newell stated bank card fraud prices airways hundreds of thousands of {dollars} a 12 months, and conditions just like the one Peete’s sons bumped into will not be unusual.

“It’s kind of like your credit card. If you purchase something that is not normal. It may flag it one time and it may not another and the system flagged it this time,” she stated.

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“Quite often it is within a 24 or 48 hour period of when the tickets would have been bought, and typically it’s for business class, and not of course in the passenger’s name — the credit card being used.”

Newell stated she has her kids purchase tickets in their very own title for that reason and recommends a mother or father contact the airline forward of time if they’re shopping for tickets for youth in the youngsters’s personal names.

But Peete says the airline didn’t seem in truly fixing the issue on the gate.

“One of the things that really bothered me was when the boys were talking to the ticket agent, we were on the phone and I kept saying, ‘I want to talk to him,’ and he would not talk to me, he would not talk to the parent,” she stated in the video.

© 2021 Global News, a division of Corus Entertainment Inc.

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