The firm blamed the cancellations on air visitors management issues and restricted staffing in Florida in addition to unhealthy climate. Southwest didn’t instantly reply to a request for touch upon Sunday.
In an announcement, the Federal Aviation Administration stated there have been no air visitors associated cancellations since Friday. The company stated that airways are experiencing delays due to plane and crews being misplaced.
“Flight delays and cancellations occurred for a few hours Friday afternoon due to widespread severe weather, military training and limited staffing in one area of the Jacksonville Air Route Traffic Control Center,” the FAA stated.
However, different airways didn’t look like as severely impacted by these points. On Sunday, American Airlines canceled 2% of its flights and low-budget Spirit Airlines additionally canceled 2%, in accordance with FlightConscious.
It’s a busy journey weekend as Monday is a federal vacation. Southwest canceled 808 flights on Saturday, stranding hundreds of passengers throughout the nation.
Marye Cory was set to fly from Oklahoma City to Orlando Sunday morning for a cruise. At 3 AM she noticed her flight had been canceled and spent more than eight hours on the cellphone with customer support.
Cory stated she has spent more than $400 and used 20,000 bank card factors on a United flight that may depart the morning of her cruise. She additionally misplaced cash on a booked AirBnb in Orlando and needed to rearrange childcare.
“I’ve flown with Southwest over 200 times and I’ve always been very happy with their customer service,” Cory stated. “I hope they sort this out.”
Last week, the airline introduced a vaccine mandate for workers, fueling hypothesis that the weekend delays could have been attributable to a pilot walk-out.
The Southwest Airlines Pilots Association claimed the cancellations have been as a result of “management’s poor planning.” CNN has reached out to SWAPA for remark.
Southwest has had a tough 12 months. The airline had the worst on-time efficiency and the best share of canceled flights of any of the nation’s 4 main airways in June and July, in accordance with flight monitoring service Cirium. Passengers aren’t the one ones upset with Southwest: Unions for pilots, flight attendants and mechanics have all voiced complaints in regards to the airline’s operations.
“To any Southwest customer whose journey with us fell short of their expectation this summer, we offer our sincerest apologies,” stated an announcement from Kelly. “We’re confident these adjustments will create a more reliable travel experience.”
CNN’s Chris Isidore contributed to this report.